Refund policy
At Dorah & Co, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.
1. 30-Day Return Policy
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be unworn, where applicable.
- Include original tags, packaging, and accessories where applicable.
- Not be damaged as a result of improper use, handling, or care.
Returns requested after the 7-day return period may not be accepted, except where required by applicable law.
2. How to Request a Return
To request a return, please contact Dorah & Co within 30 days of receiving your order.
Please provide:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
- Photos of the item if it arrived damaged, defective, or incorrect.
Once your return is approved, you will receive instructions for returning the item.
Please do not send an item back without receiving return instructions first.
For products fulfilled through Shopify Collective, the supplier may provide the return shipping label and return instructions.
3. Return Shipping
Change-of-Mind Returns
For returns due to a change of mind, ordering the wrong item, choosing the wrong size or color, or deciding that the product isn't right for you, the customer is responsible for applicable return shipping costs, unless otherwise stated by Dorah & Co.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us within 7 days of delivery.
After verification, Dorah & Co or the applicable supplier will arrange the appropriate return solution.
You will not be responsible for return shipping costs for items that were damaged, defective, or incorrectly fulfilled.
4. Return Labels
For eligible Shopify Collective products, the supplier may provide the return shipping label according to their return process.
If a return label is provided, please follow the instructions included with the label and return the product to the address provided.
5. Restocking Fees
Dorah & Co does not charge customers a restocking fee for eligible returns.
Items returned in a condition that does not meet the requirements of this policy may be refused or may receive a reduced refund where permitted by applicable law.
6. Refunds
Once the returned item has been received and inspected by the applicable supplier, the return will be processed.
For approved returns, your refund will be issued to your original payment method.
For Shopify Collective orders, the supplier may process the return and issue the applicable refund through Shopify Collective. Where automatic refunds are enabled, Shopify Collective may automatically issue the corresponding refund to the customer.
Please allow additional processing time for your bank or payment provider to post the refund.
7. Exchanges
We do not guarantee exchanges because product availability may change.
If you need a different size, color, or product, you may be required to return the original item for a refund and place a new order.
8. Non-Returnable Items
Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or other applicable restrictions.
If an item is final sale or otherwise non-returnable, this will be communicated on the product page or at checkout where applicable.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
9. Sale and Promotional Items
Unless otherwise stated on the product page, sale and promotional items are subject to this Returns & Refund Policy.
Certain final-sale or promotional products may be excluded from returns where permitted by applicable law.
10. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery and provide photographs showing the issue.
We may request additional information or photographs to help us investigate the issue with the supplier.
If the product is confirmed to be defective or damaged during fulfillment or shipping, we will work with you to arrange an appropriate replacement or refund.
11. Returns Not Meeting Our Requirements
All returns must be approved before being sent back.
If a returned product is used, damaged, missing original packaging or otherwise does not meet the requirements of this policy, the return may be rejected or a refund may be reduced where permitted by applicable law.
12. Shopify Collective Products
Some Dorah & Co products are fulfilled through independent suppliers using Shopify Collective.
For these products, the supplier may receive and inspect returned merchandise and may provide the return label and return instructions.
Because suppliers may have different fulfillment processes, the exact return procedure may vary by product.
Dorah & Co will work with the applicable supplier to process eligible returns in accordance with this policy and applicable laws.
13. Questions About Your Return
If you have questions about a return or refund, please contact Dorah & Co through the customer support contact information provided on our website.
Please include your order number when contacting us so that we can assist you as quickly as possible.
14. Policy Updates
Dorah & Co may update this Returns & Refund Policy from time to time. The latest version will be posted on our website with the applicable effective date.
Dorah & Co
Thank you for shopping with us. We appreciate your business and are committed to providing a simple and transparent shopping experience.